Privacy Policy
Last updated: 17/03/2026
At The Grooming Bay, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or get in touch with us.
1. Information We Collect
We may collect the following personal information when you use our contact form or get in touch:
Name
Email address
Phone number (if provided)
Any information you include in your message
2. How We Use Your Information
We use your information to:
Respond to your enquiries
Book and manage dog grooming appointments
Provide customer support
Improve our services
We will only use your information for the purpose it was provided.
3. How Your Data Is Stored
Your information is stored securely and only kept for as long as necessary to respond to your enquiry or provide our services.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to others.
We may share your data with trusted third-party services (such as our website platform or email provider) only where necessary to operate our business.
5. Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
To do this, please contact us using the details below.
6. Cookies
Our website may use basic cookies to improve your browsing experience. You can control cookies through your browser settings.
7. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
The Grooming Bay
Email: thegroomingbay@hotmail.com
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Terms and Conditions
Appointments
All grooming services are provided on a 1-to-1 basis, meaning your dog will receive the groomer’s full attention during their appointment. Please arrive on time to ensure the schedule runs smoothly.
Late Arrival / Failure to Attend
If you arrive more than 15 minutes late, your appointment may need to be rescheduled and may incur a late cancellation fee.
Failure to attend an appointment without notice (no-show) may result in a charge of up to 100% of the grooming fee, and future bookings may require a deposit.
Cancellations
We kindly ask for at least 24–48 hours’ notice if you need to cancel or rearrange your appointment.
Cancellations made with less notice may be subject to a cancellation fee of up to 50% of the scheduled service cost.
Matting
Matting can cause significant discomfort and skin problems for dogs. If a dog’s coat is severely matted, the groomer may need to clip the coat short to safely remove the matting.
Please note:
- De-matting can be painful and stressful for dogs, therefore the welfare of the dog will always come first.
- Additional time and equipment may be required, and extra charges may apply.
- Removing severe matting can sometimes reveal pre-existing skin conditions such as sores, redness, or irritation. The salon cannot be held responsible for these conditions once the coat is removed.
Fleas and Parasites
If fleas are discovered during the grooming appointment:
- A flea treatment bath will be given immediately to prevent contamination of the salon.
- An additional charge will be added to cover treatment and extra cleaning required.
Owners will be informed and may be advised to treat their home and pet appropriately.
Coat Maintenance Between Appointments
Owners are responsible for maintaining their dog’s coat between grooming appointments. This includes regular brushing, combing, and proper coat care to prevent matting.
The groomer can provide advice on suitable grooming routines and tools, but ongoing coat maintenance remains the responsibility of the owner.
Dog Welfare
The comfort, safety, and welfare of your dog are always the highest priority. If a dog becomes overly stressed, aggressive, or unwell during grooming, the session may be stopped or modified for the dog’s wellbeing, and the owner will be contacted.
Agreement
By booking an appointment with the salon, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Kind regards,
Sarah
The Grooming Bay